At NG, we are committed to delivering exceptional customer service and ensuring that your concerns are fully addressed. We go above and beyond to be accommodating and understanding of your individual needs and circumstances. Our team is dedicated to maintaining honesty and transparency in all of our interactions, from the very first contact. With a knowledgeable and experienced staff, we are here to assist you in any way we can.

Our office hours are 7:30am – 5:00pm Monday to Friday. However, we offer service beyond these hours and on weekends/ holidays. If you are trying to reach us outside of regular hours, please place a message via the website interface or call our after-business hours number and we will do our best to accommodate you as soon as possible.

We are a local family-owned and operated business from Brisbane. We guarantee and stand behind all our work and take pride in our company, staff and ability to provide exceptional service. We conduct regular and up-to-date training to ensure that our licensed plumbers, electricians, and HVAC technicians are all capable of the latest industry standards.

NG is committed to all relevant health and safety standards including but not limited to:

• The Electricity & Safety Act 2002
• Electrical Safety Regulation 2013
• Work Health & Safety Regulation 2011
• Queensland Electrical Contracting Industry Code of Practice 2013
• Other various workplace and customer safety standards

All our staff are WHS trained, and CPR trained and carry all required WHS materials and gear. Our staff will not work with hazardous materials such as asbestos and will ensure the appropriate skilled technicians handle such materials.

At NG we do our very best to stand out from our competitors by respecting you and your time while providing the best possible solutions. We are committed to our professionalism regardless of the scope of work, we are always available for any questions, concerns or information. While we make every effort to arrive on time, unforeseen circumstances like traffic may occasionally impact our schedule. In the event that there are any delays or issues that may affect the timeliness of our services, we will be sure to notify you in advance.

We are very competitive with our quotes and pricing and provide a realistic assessment based on all the variables and requirements of any project. We value transparency throughout our business-to-customer interactions. We provide the best quality products and guarantee our work, unlike other companies we do not cut corners or use subpar materials and products.

We are committed to the environment at NG and ensure we are eco-friendly, maintain all the industry, federal and state standards and minimize our environmental footprint with our company activities.

At NG we routinely follow up with our customer base to gauge the level of satisfaction and work quality to understand and improve everywhere that we can. Our goal is to ensure all our customers are satisfied and a part of our family that we can maintain and assist for life.